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Support

We are here to help you get watching quickly.

General support

Questions, bugs, and playback issues: support@streamlucid.com

Beta feedback

TestFlight testers and early access: beta@streamlucid.com

Privacy requests

Data access or deletion requests: privacy@streamlucid.com

Legal & takedowns

Copyright or content concerns: legal@streamlucid.com

Get the app

StreamLucid is live on the App Store for Mac, iPhone, iPad, and Apple TV.

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Frequently asked questions

Does StreamLucid include TV channels?

No. StreamLucid is a media player and guide organizer. Users add their own authorized IPTV/M3U sources. StreamLucid does not provide, host, sell, or unlock television content.

Does StreamLucid host streams?

No. StreamLucid does not host, sell, provide, unlock, or redistribute television content. It is a media player for IPTV sources you add.

What does Pro unlock?

Pro unlocks app features including cloud sync for sources and favorites, smart search, Guide Cloud for better EPG matching, daily guide refresh, unlimited IPTV sources, and advanced guide tools. Subscriptions are $4.99/month or $39.99/year through the App Store.

What is Guide Cloud?

Guide Cloud improves EPG guide matching for user-added IPTV sources by processing guide metadata in the cloud. Your Apple devices download compact guide results instead of huge XMLTV files. Guide Cloud is a Pro feature.

Does Guide Cloud provide channels?

No. Guide Cloud processes guide metadata only. It does not provide playable streams or content access of any kind.

Why do some channels not have guide data?

Guide data depends on available EPG metadata and playlist identifiers. Some channels may not have matching public guide metadata. You can also add your own EPG/XMLTV URL for sources you add.

Can I add my own EPG URL?

Yes. Users can add their own XMLTV/EPG URL for sources they add. StreamLucid will parse and display that guide data for your channels.

Does Pro unlock channels?

No. Pro unlocks app functionality only — cloud sync, smart search, Guide Cloud, and advanced guide tools. It does not provide or unlock television content.

What is StreamLucid?

StreamLucid is a media player and live TV program guide for Mac, Apple TV, iPhone, and iPad. Connect your own authorized IPTV/M3U source to organize channels in a native guide. We do not provide paid television subscriptions, channel catalogs, or host television content.

How do I connect my IPTV source?

Open Settings in the app, tap Add Source, and paste the M3U playlist URL or Xtream Codes details from a source you are authorized to use. You are responsible for ensuring you have the legal right to access any content you add.

How does cloud sync work?

With StreamLucid Pro, your IPTV sources and favorites are saved to iCloud and sync across your Apple devices signed into the same iCloud account. Channel lineups are refreshed from your playlist on each device.

Where can I download StreamLucid?

StreamLucid is live on the App Store for Mac, iPhone, iPad, and Apple TV. Use the download links on our homepage or search for Stream Lucid — Live TV & Guide in the App Store.

How do I report a copyright concern?

Email legal@streamlucid.com with the channel name, stream URL if known, and enough detail for us to review. We aim to respond within 24–48 hours.

How do I cancel my subscription?

Subscriptions are managed through Apple. On your device, open Settings, tap your name, then Subscriptions, and select StreamLucid Pro to cancel or change your plan.

StreamLucid

Your IPTV. One Clean Guide.

StreamLucid is a media player. Users may add their own IPTV/M3U sources. StreamLucid does not host, sell, or redistribute paid television content.
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