General support
Questions, bugs, and playback issues: support@streamlucid.com
We are here to help you get watching quickly.
Questions, bugs, and playback issues: support@streamlucid.com
TestFlight testers and early access: beta@streamlucid.com
Data access or deletion requests: privacy@streamlucid.com
Copyright or content concerns: legal@streamlucid.com
StreamLucid is live on the App Store for Mac, iPhone, iPad, and Apple TV.
No. StreamLucid is a media player and guide organizer. Users add their own authorized IPTV/M3U sources. StreamLucid does not provide, host, sell, or unlock television content.
No. StreamLucid does not host, sell, provide, unlock, or redistribute television content. It is a media player for IPTV sources you add.
Pro unlocks app features including cloud sync for sources and favorites, smart search, Guide Cloud for better EPG matching, daily guide refresh, unlimited IPTV sources, and advanced guide tools. Subscriptions are $4.99/month or $39.99/year through the App Store.
Guide Cloud improves EPG guide matching for user-added IPTV sources by processing guide metadata in the cloud. Your Apple devices download compact guide results instead of huge XMLTV files. Guide Cloud is a Pro feature.
No. Guide Cloud processes guide metadata only. It does not provide playable streams or content access of any kind.
Guide data depends on available EPG metadata and playlist identifiers. Some channels may not have matching public guide metadata. You can also add your own EPG/XMLTV URL for sources you add.
Yes. Users can add their own XMLTV/EPG URL for sources they add. StreamLucid will parse and display that guide data for your channels.
No. Pro unlocks app functionality only — cloud sync, smart search, Guide Cloud, and advanced guide tools. It does not provide or unlock television content.
StreamLucid is a media player and live TV program guide for Mac, Apple TV, iPhone, and iPad. Connect your own authorized IPTV/M3U source to organize channels in a native guide. We do not provide paid television subscriptions, channel catalogs, or host television content.
Open Settings in the app, tap Add Source, and paste the M3U playlist URL or Xtream Codes details from a source you are authorized to use. You are responsible for ensuring you have the legal right to access any content you add.
With StreamLucid Pro, your IPTV sources and favorites are saved to iCloud and sync across your Apple devices signed into the same iCloud account. Channel lineups are refreshed from your playlist on each device.
StreamLucid is live on the App Store for Mac, iPhone, iPad, and Apple TV. Use the download links on our homepage or search for Stream Lucid — Live TV & Guide in the App Store.
Email legal@streamlucid.com with the channel name, stream URL if known, and enough detail for us to review. We aim to respond within 24–48 hours.
Subscriptions are managed through Apple. On your device, open Settings, tap your name, then Subscriptions, and select StreamLucid Pro to cancel or change your plan.